User Experience Questionnaire

Attractiveness

Overall impression of the product. Do users like or dislike it?

Perspicuity

Is it easy to get familiar with the product and to learn how to use it?

Efficiency

Can users solve their tasks without unnecessary effort? Does it react fast?

Dependability

Does the user feel in control of the interaction? Is it secure and predictable?

Stimulation

Is it exciting and motivating to use the product? Is it fun to use?

Novelty

Is the design of the product creative? Does it catch the interest of users?

Kollmorgen, J.; Schrepp, M.; Thomaschewski, J. (2022). Impact of Usage Behaviour on the User Experience of Netflix, Microsoft Powerpoint, Bigbluebutton and Zoom. WEBIST 2022.

Kushendriawan, M.A.; Santoso, H.B.; Hadi Putra, P.O.; Schrepp, M. (2021). Evaluating User Experience of a Mobile Health Application ‘Halodoc’ using User Experience Questionnaire and Usability Testing. Jurnal Sistem Informasi.

Hernández-Campos, M.; Thomaschewski, J.; Law, Y.C. (In Press). "Results of a Study to Improve the Spanish Version of the User Experience Questionnaire (UEQ)", International Journal of Interactive Multimedia and Artificial Intelligence

Juric, M.; Pehar, F.; Pavlović, N.P. (2022): Translation, Psychometric Evaluation, and Validation of the Croatian Version of the User Experience Questionnaire (UEQ), International Journal of Human–Computer Interaction.

Handbook

Describes the most important facts concerning the usage of the UEQ.

Questionnaire (PDF)

The User Experience Questionnaire in all language versions as PDF.

Data Analysis Tools

Two Excel-Sheets that make the analysis of your results easy.

Questionnaire

The questionnaire (list of items) of the short version of the UEQ.

Data Analysis Tool (UEQ-S)

An Excel-Sheet that make the analysis of your results easy.

Andreas Hinderks

Dr Andreas Hinderks is a user experience expert with a Diploma in Computer Science and a Master of Science in Media Informatics from the University of Applied Science Emden/Leer. He received his PhD in computer science with a focus on UX Management from the University of Sevilla. With over 20 years of experience in the industry, Dr Hinderks has held various management roles as a UX manager, business analyst and programmer. In addition to his professional work, he has been actively involved in research activities related to UX management, UX questionnaires, and UX research methods since 2011. Currently, he is working as a freelancer on various projects related to UX management.

Martin Schrepp

Dr. Martin Schrepp studied mathematics and psychology at University of Heidelberg. He received a diploma in mathematics 1990 and a Ph.D in psychology 1993. Since 1994 he works in various roles at SAP SE. His work experience includes writing technical documentation, software development and user interface design. Main research interests are the application of insights from cognitive science to the design of interactive products, accessibility and the development of methods for evaluation and data analysis.

Jörg Thomaschewski

Dr. Thomaschewski became Full Professor at the University of Applied Sciences Emden/ Leer (Germany) in September 2000. His research interests are human-computer interaction, and agile software engineering. Dr. Thomaschewski founded the research group “Agile Software Development and User Experience” at the University of Applied Sciences Emden/ Leer in 2009. He also has extensive experience in user experience training, user experience management, UX questionnaires, agile methods, IT analysis, e-learning, and consulting.